Order Fulfillment Coordinator (Penang)

Contract: 6 months (renewable/conversion based on the performance and business needs)

Role Summary

The Order Fulfillment Coordinator manages customer orders, shipment tracking, and returns while liaising with sales, inventory, and operations teams. Responsible for accurate order processing, timely delivery, and maintaining system records, the role ensures smooth order fulfillment and excellent customer service in a fast-paced environment.

Key Responsibilities

• Process customer orders and handle administrative tasks, including proper filing of all paperwork and daily operational duties.
• Liaise with customers and respond to their weekly schedules.
• Coordinate with Inventory and Operations teams across regions to ensure timely delivery of goods.
• Ensure customers’ delivery requirements and expectations are fully understood and met.
• Update customer packing lists and commercial invoice (CI) information up...