Order Fulfillment Customer Service Representative

This role is a Customer Engagement Management Advisor II within the US Consumer Order Management team.Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP's financial goals.
- _ Responsibilities:_- Acts as a first point of contact for regular, on-going customer accounts and some top-tier customers, on daily operational matters.
- Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Acts as a point of contact for a specialized topic (e.g., order mana...