Order Management - Agent

Expeditors
Full-time Hanoi, Hanoi Material Recording, Scheduling, Dispatching, and Distributing Workers
Posted:
June 13, 2026
Location:
Hanoi, Hanoi, Vietnam

Job Description

Job Description

Job Purpose : Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace Order management files as required.
  • Use workflows on daily basis to manage shipments
  • Monitor shipment reports to ensure total customer satisfaction
  • Ensure timely clearance and delivery of freight to customer for Import shipments.
  • Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
  • Ensure accurate and timely client and vendors billing
  • Manage intercompany invoice payments (i.e. via AJAX report)
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain st...
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    Job Overview

    Job Type: Full-time
    Location: Hanoi, Vietnam
    Posted: June 13, 2026
    Deadline: July 23, 2026