Order Management Analyst

JOB SUMMARY

The Order Management Analyst is responsible for managing the end-to-end order process, from order receipt to delivery. This role ensures that all customer orders are accurately processed, tracked, and fulfilled in a timely manner while coordinating with internal teams such as sales, logistics, and warehouse to achieve high customer satisfaction.

RESPONSIBILITIES

1.     Order Processing
Receive, review, and input customer purchase orders into the system accurately and promptly.
Ensure correct product codes, quantities, and pricing in the order entry.

2.     Coordination & Communication:Liaise with sales, logistics, warehouse, and finance teams to ensure smooth order flow.
Communicate with customers on order status, shipment schedule, and any discrepancies.

3.     Inventory & Delivery Monitoring:
Check product availability and coordinate replenishment if necessary.
Monitor delivery schedules to ensure on-time delivery to cu...