Order Management Associate at Wilsonart

Join Wilsonart as an Order Management Associate, where you will facilitate customer inquiries and order processing. This role demands accuracy and attention to detail to ensure client satisfaction.
Responsibilities include receiving orders and coordinating with others to ensure timely production and delivery. You will be the point of contact for customer inquiries related to order status and inventory availability. Strong organizational skills and the ability to work independently are critical in this position.
Key Responsibilities:
• Enter customer orders and manage requests efficiently
• Respond to questions about inventory and order statuses
• Collaborate with teams to ensure timely order processing
• Communicate production lead times and delivery schedules
• Address any customer discrepancies effectively
Requirements:
• At least 1 year of experience in customer service
• Working knowledge of System 36 and INFOR platforms
• Basic proficiency in digit...