Job Description
Order Management Associate
Job Summary:
The Order Management Associate is responsible for entering, tracking, and managing B2B and B2C orders across multiple platforms. This role coordinates closely with fulfillment centers, wholesalers, and internal teams to ensure accurate order processing, timely shipment, and issue resolution while maintaining high data accuracy and customer satisfaction.
Key Responsibilities
Order Management
Enter, track, and confirm B2B and B2C orders via EDI, vendor portals, and Sellercloud
Maintain the orders inbox and ensure timely, accurate communication with wholesalers
Create shipments for DFC orders
Send Vendor Central labels to Canada
Manage the portal
Monitor order statuses, cancellations, and delivery exceptions and escalate issues as needed
Coordinate with fulfillment centers and 3PLs to ensure on-time shi...
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