Order Management Customer Call Support Senior Analyst

Location: Bogotá

About the Job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives.

Ready? As Order Management Customer Call Support Senior Analyst within our Order Management Customer Call Support team.

The role of the Order Management Customer Call Support Senior Analyst is to support the accurate, efficient and compliant customer order processing as well as managing requests from customers. This role requires a detailed understanding of Order to Cash activities passionate by customer satisfaction and problem resolution.

Job Responsibilities

• Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analyzing, resolving the issue...