Order Management Professional

Order Management Professional

The Order Management department is seeking an organized, detail-oriented professional to manage customer inquiries and orders with the goal of increasing customer satisfaction through accurate and timely delivery. This role contributes directly to the success of the business by ensuring seamless operations and fostering strong customer relationships.

Job Description

• Responds to customer inquiries by providing preliminary technical and commercial clarifications, including credit checks, export control reviews, delivery date determination, inventory reservations, and, if applicable, manufacturing capacity availability. Additionally, provides information regarding the validity of offers to ensure proper preparation for contract processing.
• Collaborates with financial partners (Business Administration) on finance-related customer matters, such as letters of credit, guarantees, credit limits, and upliftment arrangements.