Order Management Specialist - Bilingual Role

Be a critical part of Smith+Nephew's Mississauga team as a Bilingual Order Management Specialist. Deliver valuable support to customers through efficient order management in both English and French.

This role demands an experienced professional who can process orders and resolve issues with precision. You'll prioritize tasks effectively while contributing to a culture of Care, Collaboration, and Courage. Expect to enhance customer experiences while meeting KPIs in a fast-paced environment.

Key Responsibilities:
• Process orders via email, phone, and EDI accurately
• Handle returns and issue authorization efficiently
• Resolve customer disputes within 5 business days
• Manage inquiries related to orders and shipping
• Follow S+N policies for product complaints and loan billings

Requirements:
• 5+ years of experience in Customer Service and Order Management
• Fluent in both English and French
• Strong ...