Order Management Specialist

We are looking for a highly motivated and detail-oriented Order Management Specialist to join our team. This role requires a proactive individual with strong problem-solving skills and a keen eye for accuracy. You will be responsible for overseeing the end-to-end order processing on Daraz , ensuring seamless fulfillment and exceptional customer satisfaction.

Key Responsibilities:

1. Manage the entire order lifecycle from placement to final delivery.
2. Monitor and ensure timely order processing, shipment, and fulfillment.
3. Coordinate with couriers to resolve delays or issues.
4. Track order status, update customers, and handle complaints efficiently.
5. Maintain accurate records of orders, cancellations, and returns.
6. Identify process gaps and suggest improvements to optimize operations.
7. Ensure compliance with Daraz policies and service-level agreements...