Order Management Specialist Mexico

Position Summary

The Order Management Specialist will be responsible for monitoring and managing all relevant areas and activities needed to meet the established terms of purchase requirements for customers. This role will coordinate with the supervisor to ensure efficient process of orders and material releases. The position will initiate and handle correspondence related to specific customer needs to ensure customer satisfaction. This position will also initiate direct customer contact and respond to requests for sales support, reporting needs, order status, product availability and status.

Core Functions

• Build and maintain strong, long-lasting relationships with assigned customers, understanding their business needs and objectives.
• Serve as the primary point of contact for customer inquiries, concerns, and requests, providing timely and effective solutions, including tax deferred profiles, claims, rebates, and warranty support, as ap...