Order Processing Officer

rolesJob Description - Order Processing Officer

We are seeking a detail-oriented and proactive Order Processing Officer to manage incoming leads and ensure timely confirmation of orders. The ideal candidate will have excellent communication skills, be highly organized, and be comfortable handling multiple leads and customer interactions simultaneously.

Key Responsibilities:

• Receive and manage leads provided by the sales team.
• Contact customers promptly via phone or email to confirm orders.
• Verify order details, including product, quantity, pricing, and delivery schedule.
• Update the internal system with confirmed orders and customer information accurately.
• Coordinate with the warehouse, logistics, and finance teams to ensure smooth order fulfillment.
• Follow up with customers for pending or incomplete orders to ensure closure.
• Maintain records of all order confirmations and related communications.