Job Description
Order to Cash (OTC) Delivery Manager
Job Summary
The Order to Cash (OTC) Delivery Manager oversees the end-to-end OTC process—from order entry to payment—to ensure efficient, accurate, and compliant operations. This role drives process excellence, improves cash flow, enhances customer satisfaction, and leads a high-performing OTC team.
Key Responsibilities
End-to-End OTC Operations
Lead order management, invoicing, credit reviews, collections, dispute resolution, and cash application.
Ensure timely and accurate processing in line with SLAs, internal controls, and client requirements.
Partner with sales, logistics, supply chain, and finance teams to resolve operational issues and maintain smooth workflows.
Business & Client Management
Oversee daily operations and manage communication with clients, customers, and third-party partners.
Deliver high-quality, cu...
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