Organisational Excellence Manager

Overview

What The Role Is As an Organisational Excellence Manager, you should be interested and passionate about sense-making across a broader lens to value-add as an igniter and integrator who would put together resources in an optimal manner to support service transformation efforts. Prior experience in work of a similar nature involving customer experience design and transformation would be an advantage. The role is not about event management or mere coordination of inputs.

What You Will Be Working On

You will be part of a change management team to drive organisational transformation efforts. You would gather customer insights from various data points, analyse trends and patterns, identify and lead solutions to transform the service. This would be done through the review of processes and touchpoints. You will partner key stakeholders to formulate service policies, standards and agreed service outcomes, monitor and measure the level of adopti...