OT – Technical Support Engineer

Monitor day-to-day operation for application, database, server, storage, network devices and connectivity.

Assist in facilitating/escorting external vendors for repairs tickets or installation of servers.

Provide proactive capacity monitoring via monitoring tools, perform clean-up, report or escalation when required.

Manage, follow up and resolve cases as per company’s internal case logging system.

Perform Level 1 troubleshooting by following the procedures/guidance given.

Manage and follow up the escalation to level 2 support, principal or service provider for any incident or problem beyond the support scope.

Physically check and verify physical assets to make sure assets are in good condition.

Understand the requirements of 24x7 on-site support.

Ensure facility regulations and safety policies are enforced before external personnel enter the Data Center room.

Perform ad hoc jobs for urgent requests.

Compile re...