Outbound Performance & Client Success Lead

Job Title: Outbound Performance & Client Success Lead

Position Type: Full-Time, Remote

Working Hours: U.S. Time Zone Overlap Required

About the Role

We are hiring an Outbound Performance & Client Success Lead to take full ownership of client results inside a fast-growing outbound agency.

This is not a traditional “check-in with clients” role. You are responsible for what actually happens after a client signs — campaign performance, retention, and long-term growth.

You will manage 20–30 active accounts and make sure their cold email campaigns are running properly, delivering results, and continuously improving. If performance drops, you investigate why and fix it. If a client is at risk, you step in early.

This role is ideal for someone who understands cold email deeply, enjoys solving performance problems, and is comfortable taking real ownership.