Job Description
Brief Description
We are seeking a congenial and confident Call Center Representative to join our onsite team. The ideal candidate
will have experience handling verbal accounts in a call center, demonstrating excellent communication skills and
strong call control. This role is best suited for someone comfortable in a soft-sales environment, with the ability to
probe effectively without relying on a script.
Major Duties & Responsibilities
Engage professionally and confidently with callers over the phone
Apply soft-sales techniques to qualify leads while maintaining a natural, unscripted flow
Navigate through unqualified leads in approximately 3 minutes and manage qualified leads within 6–10
minutes
Demonstrate quick thinking and adaptability in live conversations
Retain and accurately communicate formal legal information when needed
W...
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