Outbound Sales Representative

*THIS IS AN EVERGREEN OPENING FOR CONTACT CENTER REPRESENTATIVE POSITIONS IN OUR COMPANY*

(Although we may not have any current openings, we are always accepting applications for Outbound Sales professionals)

Essential Job Functions:

• Selling and Customer Support Activities
  • Achievement of Sales goals and Contact Center metrics
  • Contributes to team achievement of service metrics and all Contact Center goals
  • Manages all calls in a professional, timely and appropriate manner. Answers incoming customer calls, e-mails, or chat requests for information and resolution of issues or sales inputs within the defined SLA
  • Actively calls out to assigned customers to inquire about additional Sales opportunities
  • Probes for add on/solution selling opportunities during customer engagement conversations
  • Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into the ...