Job Description
Operational Management
Supervise daily operations of the catering outlet, including food preparation, service delivery, and inventory management.
Monitor outlet performance, ensuring adherence to company standards and operational guidelines.
Optimize resource allocation, including labor and materials, to improve efficiency.
Customer Service and Satisfaction
Ensure consistent delivery of excellent customer service.
Address customer complaints and feedback effectively to maintain satisfaction and loyalty.
Promote a positive dining experience by managing service quality and ambiance.
Staff Supervision and Development
Lead, train, and motivate the outlet staff to deliver top-notch service.
Conduct regular team meetings to address operational updates and challenges.
Manage staff schedules and performance evaluations, ensuring a productive workforce.
Sales and Marketing
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