Outlet Supervisor - Tealive Shell Bukit Cheras

Supervisor Job Scope

• Create employees’ schedules to ensure efficient operations
• Supervise and train staff to ensure they adhere to established standards of service and professionalism
• Assist in execution of the strategic planning including outlet food costs control, stock take and stock ordering
• Oversee daily cafe operations, including opening and closing procedures, cash handling, and inventory management
• Explain and promote products and offerings
• Ensure that all customers receive prompt, friendly, and attentive service
• Handle customer inquiries, concerns, and complaints in a courteous and professional manner
• Prepare coffee or tea and serve the drinks to customers
• Ensure every drink served to customers is made with passion and has the highest quality standards by following the right SOP
• Explain all Tealive products clearly to customers, and promote/upsell the products at all...