Job Description
Position: Outsource/EDC Portfolio Manager
Primary Purpose of Role
Vendor Oversight
• To provide administrative, operational, and analytical support to the EDC (External Debt Collections), Soft Tracing, and External Legal Practitioner (ELP) portfolios
• Efficient coordination between internal teams, external partners, and management to optimise performance, compliance, and recovery outcomes.
Performance Management
• Conduct weekly status and performance engagements with vendors
• Analyze trends and data to identify underperformance early and adjust interventions accordingly.
Relationship & Contract Management
• Maintain strong working relationships with all partners.
• Manage SLAs, fees, and commissions in line with business objectives.
• Ensure EDCs operate in accordance with contractual and service expectations.
Risk, Compliance & Governance
• Ensure adherence ...
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