Overnight Support Specialist at Paramount Commerce

Enhance customer support with Paramount Commerce as an Overnight Support Specialist. Focus on assisting Business Customers and their Consumers via chat and email in a calm, late-night environment.
Based in Toronto, Paramount Commerce seeks an experienced Support Specialist for its overnight operations, covering 12am to 8:30am EST. Candidates should excel at problem-solving and empathetic communication, ensuring clients feel understood and supported. Bring your expertise in customer service to contribute to a rapidly evolving fintech environment.
Key Responsibilities:
• Resolve inquiries via chat and email efficiently
• Collaborate with internal teams to ensure timely support
• Document all customer interactions per internal standards
• Monitor customer accounts for fraudulent activity
• Participate in process improvement initiatives
Requirements:
• Minimum 2 years in contact center or support roles
• Strong communication skills with a customer-centric focu...