Owner Experience Specialist - Part Time

Customer Experience Specialist - Part Time

We are looking for a Customer Experience Advisor to join our Owner Experience Team, supporting the Swift direct-to-retail channel.

This role is focused on delivering a high-quality customer experience by handling enquiries and complaints across multiple platforms. You will play a key part in ensuring customers receive timely, professional and effective support, while also assisting our dealer aftersales team during peak periods.

This is a fast-paced and varied role, ideal for someone who enjoys problem-solving, communication and delivering excellent customer service.

Key Responsibilities

• Handle general and technical customer enquiries and complaints across email, post, social media, WhatsApp and live chat
• Produce clear, professional and customer-focused written responses
• Conduct outbound courtesy calls to support campaigns and gather customer feedback
• M...