Oyster Team Manager

In Harrods Fine Watches, leadership means guiding exceptional talent to deliver flawless craftsmanship. In our state-of-the-art Service Centre, your expertise will ensure every Rolex timepiece is serviced to the highest possible standard.


Reporting to the Watchmaking and Workshop Manager, the Oyster Team Manager will lead a team of Polishers, Oyster Technicians, Estimators, and Quality Controllers, overseeing the smooth flow of timepieces through the workshop and ensuring every stage meets Rolexs exacting standards for quality, lead time, and cost.



About the Role



In this role, you will combine technical expertise with people leadership to manage the full servicing journey for each watch. Youll be the first point of contact for escalations, monitor productivity, and work closely with the Watchmaking and Workshop Manager to develop processes, reduce quality failures, and maintain exceptional results.



In addition to this, you...