Panel Helpdesk Associate

Sago

Full-time Gurugram, Haryana Other-General

Posted:

February 26, 2026

Location:

Gurugram, Haryana, India

Job Description

Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service  
Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible  
Work with internal teams to troubleshoot issues that impact respondent experiences  
Escalate complex issues appropriately and follow up to ensure timely resolution  
Learn and stay up-to-date on Sago’s technologies and procedures  
Follow appropriate communication procedures, guidelines, and policies  
Other duties as assigned  
Requirements  
Education:  
High School diploma/GED required  
Experience in market research a plus.  
Experience with customer service ticketing software a plus  
Proficiency in additional languages ( French, Spanish) is required for han...
                

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Job Overview

Job Type: Full-time

Location: Gurugram, India

Posted: February 26, 2026

Deadline: April 07, 2026