Part Time Call Centre Associate | National Stadium

Salary: $14/hr - weekdays; $16/hr - weekends

Location: National Stadium

4 days per week (estimated 32 hours)

• Shift hours (subject to changes)

• Shift A: 0630 – 1600
• Shift B1: 0830 – 1800
• Shift B2: 1300 – 2230

• Phone Call Handling
  • Answer incoming customer calls in a professional, clear, and service-oriented manner
  • Assist customers with general enquiries, event-related information, facility information, feedback, and service requests
  • Provide accurate information based on approved FAQs, SOPs, and official communication channels
  • Record call details accurately in Salesforce, including customer information, enquiry details, actions taken, and follow-up required
  • Escalate calls that require further assistance, approval, or investigation to the relevant team or supervisor