Part Time Customer Experience Specialist

The Opportunity

Part time role working 9am - 5pm, with your choice of which day you have off!

As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service to our clients and stakeholders. Your role will involve managing inbound and outbound communications, resolving customer issues, and ensuring high levels of satisfaction through efficient and empathetic interactions. You will also play a key role in identifying opportunities for improvement and supporting continuous enhancement of the customer journey.

Location: Molendinar

About the role

• Provide professional and empathetic customer service through inbound and outbound calls, ensuring customer satisfaction is at the core of every interaction.
• Respond to stakeholder requests, collate and disseminate relevant information, and resolve issues or escalate as required.
• Conduct assessments and investigations into cus...