Part Time Customer Relationship Manager

Join Excellent Oak VFA as a part time Customer Relationship Manager in Toronto, ON, specializing in collections. Leverage strong communication skills and attention to detail while managing client accounts in a dynamic professional setting.
In this pivotal role, you will report directly to the President and handle the collections process across insurance and legal client accounts. Your responsibilities will include managing collections boards with Monday.com, monitoring shared payment inboxes, and responding promptly to inquiries. You’ll engage with legal contacts for collections updates and manage the escalation of concerns as necessary.
Key Responsibilities:
• Manage insurance and legal collections in Monday.com
• Monitor shared payments inbox for timely actions
• Respond to legal requests for outstanding balances
• Conduct follow-up calls with legal contacts weekly
• Process payments in invoicing software Universal
Requirements:
• Bachelor’s degree or colle...