Part Time Guest Services Representative

Rick Hendrick BMW Charleston


Location: 1518 Savannah Hwy, Charleston, South Carolina 29407


Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.


Supervisory Responsibilities: This job has no direct supervisory responsibilities.


Essential Duties and Responsibilities include the following:

+ Performs opening and closing Guest Services procedures.

+ Answers incoming phone calls in a courteous, prompt, and professional manager.

+ Directs phone calls to the appropriate person

+ Takes accurate messages.

+ Directs customers to the appropriate person or department.

+ Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.

+ Tracks and filters all incoming cal...