Part-Time Reservations Agent Role

Be the welcoming voice at Fantasyland Hotel as a Part-Time Reservations Agent. Efficiently manage call inquiries and bookings for a seamless guest experience.
In the role of Reservations Agent, you'll directly assist clients in securing their stays at Fantasyland Hotel. A blend of customer service expertise and sound knowledge of hotel amenities will allow you to address inquiries and efficiently process reservations. This job involves printing arrivals lists and working closely with the Front Office to ensure the guest’s needs are met.
Key Responsibilities:
• Facilitate incoming calls for reservations and inquiries
• Inform guests about room rates and hotel amenities
• Ensure accuracy in booking information and arrivals
• Handle deposits and confirmation processes
• Maintain high standards of call quality and upselling
Requirements:
• Relevant experience in customer service or reservations
• Strong verbal communication and problem-solving abilities
• M...