Partner Portal Support Specialist Onsite

Join our team as a Partner Portal Support Specialist, located in Richmond Hill, ON / Waterloo, ON / Dallas, TX. This 1-year onsite contract emphasizes client relations and technical troubleshooting, operating four days a week.

In this role, you will be the main point of contact for partner portal inquiries, providing first-line support and ensuring smooth onboarding processes. Your responsibilities include managing user access, tracking trial orders, and supporting demo environments. Collaborate across teams while maintaining a partner-first mindset with clear communication and attention to detail.

Key Responsibilities:
• Serve as primary contact for all partner portal inquiries
• Triage requests, troubleshoot access, and resolve issues
• Manage partner onboarding and profile enablement
• Process trial and demo orders from initiation to completion
• Maintain accurate case documentation and communications

Requirements:...