Partner Relations Officer

Responsible for ensuring that partners receive timely, accurate, and high-quality support that reinforces long-term business relationships. The position is also responsible for monitoring team performance, managing partner feedback, and driving service excellence initiatives that contribute to operational efficiency and partner satisfaction.

Operational Oversight and Team Coordination

• Oversee the daily activities of the department, including assigning tasks, monitoring performance, and providing guidance, to ensure that the team meets departmental objectives
• Timeliness of task completion
• Achievement of departmental objectives
• Accuracy of monitoring reports

Product and Service Knowledge Application

• Demonstrate comprehensive knowledge of the company's products and services, to provide partners with accurate and timely support.
• Partner satisfaction rating
• Number of successfully resolved partner co...