Partner Services Manager

About Tiger Global:

Tiger Global is a PH-based outsourcing organization providing staff and services to businesses in the UK. We specialize in connecting skilled Filipino professionals with UK-based companies across various sectors, ensuring a supportive and growth-oriented work environment.

About the Client:

This role supports a UK-based legal and operations team handling client cases that require timely collection and verification of legal documents. The client operates in a regulated environment and places a strong emphasis on customer experience, accuracy, and case progression.

What You'll Do

• Relationship Management: Act as the main point of contact for UK-based stakeholders, facilitating regular check-ins and business reviews.
• Service Level Excellence: Monitor and ensure all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met or exceeded.
• Stakeholder Communication: Translate complex...