Partner Success and User Support Specialist (Barcelona)

We are looking for a dual-function Operations Specialist to manage the end-to-end experience for both our professional partners and global user base. This role acts as a bridge between two sides of a big digital marketplace, ensuring that service providers are successfully integrated and that individual users find success using our platform tools. Rather than a traditional support role, this is a position for a problem-solver who can navigate multi-language environments, master proprietary software, and maintain the integrity of a general ecosystem.

Customer Support & Experience

• Handle inbound and outbound calls, emails, and chat.
• Provide timely, empathetic, and solutions-oriented support across a wide range of queries.
• Support users across multiple regions by leveraging translation tools where needed, ensuring clear and accurate communication regardless of language.
• Manage the full user journey, ensuring end-to-end resolution and s...