Partner Technical Architect

Job Information

Location: Lisbon, Portugal

Employer: Talkdesk

Responsibilities

• Support partner onboarding by providing in-depth technical guidance and resources.
• Work closely with the Customer Success Enablement (CX) team to improve and enhance partner enablement training and artifacts.
• Partner with CX team on new technical webinars and ensure assigned partners are attending.
• Develop and deliver technical workshops and enablement programs for partners, focusing on platform architecture, implementation best practices, and AI capabilities.
• Assist partners with complex technical implementations, providing hands‑on support and troubleshooting expertise.
• Offer specialized guidance on leveraging our AI features and functionalities, ensuring partners maximize their value.
• Establish regular meeting cadences with assigned partners to provide direct support on open technical questions and...