Parts and Service Administrator

Accountable/responsible for the development and administration of service repairs quotes and parts orders to Service customers.
Field and respond to customer inquiries.

The Role

• Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes and Parts Orders to branch customers. May need to research parts and estimate labour required to generate service repair quotes.
• Development of tools and database, not limited to:
• Business System Quote standards
• Parts look-up process
• Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service
• Follow up with the customer and answer technical questions
• Work in collaboration with the technical team

The Candidate