Parts Counter Sales

Parts Counter Sales

Responsibilities

• Assists all “self-service” retail customers in accurately selecting required parts, suggesting companion requirements, offering specials, and ensuring the customer is exposed to all available options and alternatives.
• Retrieves purchased parts from inventory or determines availability, prepares parts requisition, and submits order as required.
• Answers phone calls, providing price quotes and other information to customers.
• Orders parts not in stock for required repairs in accordance with company policies.
• Ensures all cash, credit, charge, purchase order, invoice and tax‑exempt sales are processed in accordance with company policies.
• Issues credit for parts returned, in accordance with company policies.
• Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self‑service” cu...