Parts Support Analyst

Overview

Internal Job Title:

Travel across Canada and USA approximately 1 weeks per month Company Name

PBS Systems Job Location:

Calgary, AB (Tech Center) Job Type

Full-time, Permanent No. Of Openings

01 Role

PBS Systems is looking for a Parts Support Analyst – Tier 1 to join our Client Services team, as a Parts Customer Service Representative, where you will provide excellent support to our new and existing customers in the Parts module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance. Job Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner ...