pasig - call center agent

About the role

CPI Management Services is seeking a talented Call Center Agent to join our vibrant team in Antipolo City Rizal. As a full-time Call Center Agent, you will play a crucial role in delivering exceptional customer service and support to our valued clients. With a focus on customer satisfaction, you will handle a wide range of inquiries, resolve issues, and ensure a seamless experience for our customers.

What you'll be doing

• Answering incoming calls from customers in a professional and friendly manner
• Listening actively to understand customer needs and concerns
• Providing accurate and helpful information to resolve customer inquiries
• Documenting customer interactions and updates in our system
• Escalating complex issues to the appropriate team members for further assistance
• Adhering to company policies, procedures, and quality standards
• Continuously enhancing your product and service knowledge to...