pasig site

About the role

We are seeking a passionate and dedicated individual to join our customer service team as an Email/Chat Support Representative. In this full-time role based in Pasig City, Metro Manila, you will be responsible for providing exceptional customer support through efficient and friendly email and chat communications. Your expertise in customer service and strong communication skills will be instrumental in enhancing the overall customer experience and driving customer satisfaction.

What you'll be doing

1. Respond to customer inquiries and concerns via email and live chat in a timely and professional manner
2. Effectively troubleshoot and resolve customer issues, providing solutions and recommendations
3. Maintain accurate and detailed records of customer interactions and follow-up actions
4. Identify opportunities to enhance customer experience and provide feedback to the management team
5. Collaborate with cross-functional...