Passenger Assistance Manager

This is a temporary contract from approx. April - September 2026 to cover a maternity leave.

Job Description

Responsible for supervising all functions of the contracted airline operations, which include, but are not limited to auditing flight paperwork to ensure compliance, and completing personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Assigns vacant shifts to new hires, participates in employee disciplinary measures and ensures counseling is documented. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

Job Responsibilities

• Establishi...