Passenger Relations Officer - Lounge

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in a partnership with one of the world’s leading airlines to manage lounge operations at Changi Airport. We are seeking Passenger Relations Officers to join our team. In this role, you will be responsible for:

• Delivering exceptional customer service by ensuring guests enjoy a comfortable and memorable lounge experience, while assisting with enquiries, s...