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Passenger Relations Team Leader - Lounge

AccorCorpo
full-time Singapore, Singapore Other Transportation Workers
Posted:
June 07, 2026
Location:
Singapore, Singapore, Singapore

Job Description

Job Description

  • Providing personalized services and assistance to premium passengers at the airline lounge and various areas of the airport.
  • Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
  • Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention.
  • Move around and provide support in various PRO operating areas, including First Class Check-in, Customer Service Desk, Entrance, etc.
  • Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.

Qualifications

  • Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
  • Experience within a Concierge, Hotel Front Office or aviation customer service role.
  • Experience leading small customer focused teams.
  • Demonstr...

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Job Overview

Job Type: full-time
Location: Singapore, Singapore
Posted: June 07, 2026
Deadline: July 17, 2026