Passenger Relations Team Leader

Company Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are looking for Passenger Relations Team Leaders who will be responsible for providing a luxury level of service for guests, customers and clients while completing a variety of tasks assigned by the Passenger Relations Manager, in order to meet and exceed guests' expectations. Passenger Relations Team Leader provides direction and supervision to the Passenger Relations Team ensuring optimum performance of PRO tasks and responsibilities.

Job Description

• Providing personalized services and assistance to premium passengers at the airline lounge and various areas of the airport.
• Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
• Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items re...