Passenger Service Executive (Lounge Concierge)

Overview of Duties Ensure effective and efficient operation of the lounge reception desk. Provide exceptional service, ensuring total customer satisfaction to our guests at all times. Be an ambassador of Accor Hotels and the Qantas Airways brand. Main Responsibilities Provide a warm welcome as first point of contact for lounge guests. Monitor lounge entry according to policy requirements. Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required. Respond to customer queries and follow up with partner airlines as required. Provide services to our guests in relation to their flights in adherence to the lounge procedures. Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge. Monitor, log and announce all flight departures and delay updates as required. Ensure effective communication of new and updated information regarding policies, and general...