Passenger Services Manager

Date: Feb 24, 2026
Location: Dubaï, AE,
Brand: KEOLIS
Contract Type: Permanent contract
To develop strategy and exercise effective leadership in planning, development and management of stations and car parks. Through this, the Passenger Services Manager will contribute to the delivery of a safe, secure, reliable, world‑class and customer focused environment within the Passenger Service Department and Dubai Metro.

Key Responsibilities

• Plan, manage and lead allocated stations resources to deliver a reliable and a high standard of excellent Customer Service within the station and car park environments, and on the services of Dubai Metro.
• Plan and manage a safe and secure environments within the station, car park and onboard services.
• Ensure that the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants are adequately trained in thei...