Posted:
June 15, 2026
Location:
johannesburg, johannesburg, South-Africa

Job Description

Responsibilities:
  • Manage the complete customer service journey within the workshop and repairs department
  • Liaise with customers regarding repairs, quotations, parts availability, and progress updates
  • Follow up on current and future repair orders, parts requirements, and workshop scheduling
  • Build strong customer relationships by delivering a professional and positive service experience
  • Identify upselling opportunities for additional repairs, labour, and parts sales
  • Handle customer concerns, complaints, and queries efficiently and professionally
  • Provide customers with alternative repair solutions and pricing options where applicable
  • Coordinate with workshop foremen and technicians to optimise workshop capacity and scheduling
  • Utilise various communication channels including telephone, email, bookings, and face-to-face interactions
  • Conduct post-service follow-ups to ensure custom...

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Job Overview

Job Type: Full-time
Location: johannesburg, South-Africa
Posted: June 15, 2026
Deadline: July 25, 2026