Passport Advisor

Job Summary:
The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
Responsabilites:
Answer customer calls regarding client services (Passports and Visas)
Meet all agent KPI's including call efficiency, quality, quantity, and NPS customer satisfaction scores.
Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.
Walk customers through the process and educate them on the requirements.
Educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport.
Resolve customer concerns through a One Call Resolution vision.
Listen carefully to our customers to ensure appropriate responses.
Tactfully handle upset customers wit...