Patch Coordinator (English & Portuguese)

**mdclp**This role requires the Patch Coordinator to understand the Customer's system and database architecture and operations and to deliver accurate and timely planning for system and database patching and upgrade tasks.The goal is to achieve the highest possible customer success.Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed-upon objectives.The Patch Coordinator gives high-touch support to Platinum customers to ensure a smooth service experience.This is accomplished by:- serving as the primary high-level technical contact for all customer issues- training customers in the effective use of Oracle support- owning the delivery of crucial services and assessments- meeting regularly with customers to understand the criticality of the customer's systems- coordinating the resolution of specific customer requests by bringing the accurate Oracle resources to bear**Job Requirements**:Having excellent customer service experience, excel...