Patient Calling Representative

Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, or nearby areas)
Company Description
Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.
Job Summary
We are looking for a friendly and responsible patient calling representative to contact patients, schedule appointments, provide basic information, and ensure a smooth communication experience. This role is suitable for freshers who have good communication skills and are comfortable speaking on the phone.
Responsibilities
Make outbound calls to patients for appointment scheduling and follow-ups
Receive inbound calls and assist patients with basic queries
Confirm appointments and send reminders
Collect and update patient information in the system
Maintain accurate call records and reports
Provide clear and polite communication at all times
Escalate complex issues to the concerned department
Quali...